Application Discovery
Who knows how to install and configure my users applications? My users keep changing their requirements? Should I be using my packagers to capture installation notes? I do not have enough information to deliver risk adverse applications to Production! I want to reduce the time and cost of my application service to my users!
Industry practices for processing application requests commonly entail the gathering of basic information to fulfil the creation and delivery steps. Much of this information is critical to the success of this fulfilment and is often only available from key user and technical contacts. From extensive experience on large scale migrations Camwood recognises that there is an optimum method to ‘discover’ this relevant information so:
- Applications can be processed with the maximum efficiency in support of service levels
- The technical input regarding configuration and customisation is approved and captured with minimum user impact
- Applications can be managed as individual ITIL configuration items
- That this stage delivers absolute value that can be measured in terms of reduced risk cost and time
The ultimate goal of Discovery is to capture in a single session all the relevant detail required to create, release, support and decommission the users application request.
Camwood provide both experienced Discovery Consultants for customers who have a need to deliver process application change and Senior Consultants who can provide up-skilling and training based on good practices to in-house teams.
